Store Policy
Things You Need to Know
In today’s online shopping market, we believe that honesty is the best policy. That’s why we designed the most generous, fair and transparent store policy for our customers. Read the following sections to find out more about how we ship or exchange products and about how we secure your personal data. Please don’t hesitate to contact us if you have any questions!
Shipping and Delivery
How It Works
From when you order your item our team will endeavour to get it to you as quickly as possible, we aim to complete all orders within 5 working days, however this can vary during peak times. All of our items are individually made to order and therefore it can take time to ensure its perfect. If you require your order quicker please let us know and we will try our best to help. If you require a 24hr turn around we do also have our speedy order option.
Our Return Policy
We gladly except returns or refunds, unless the item is personalised with specific details such as a name or date. Please contact us within 14 days of purchase and return within 28 days of purchase. Return shipping is to be met by the buyer unless faulty. All items returned must be in their original condition. Any loss of value will be deducted from the refund. We do not accept returns on personalised items unless faulty.
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Any personalisation will be created exactly as you have typed on your order form, we cannot be held responsible for any omissions/errors that may occur when you enter the personalisation request, inc typos. Please check your request carefully before submitting order.
Gift Voucher Terms And Conditions
Everything you need to know about our gift vouchers
Gift vouchers can be the perfect gift but please make sure you read our terms and conditions here before you purchase or spend.
Warranty Information
All our items are handmade with love to meet our high standards and in order to keep them this was we ask that they are treated with care and instructions on items are followed, we accept no responsibility for items which become faulty if instructions are not followed.
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Personalised items will require special care, vinyl items are hand wash only, please do not scrub or soak. These items are not dishwasher or microwave safe.
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Clothing and fabric items are to be turned inside out before washing, wash at 30c with a mild detergent, no bleach or fabric softener. Dry at normal dryer setting do not dry clean.
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Each item is unique so please study care instructions once received, for any further queries do not hesitate to contact us.
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Privacy Policy
All about Information Security
Our user’s privacy is of the highest importance to us at Enid and Me, so please take time to read our privacy policy here.
Terms and conditions
Before placing your order please ensure you are fully satisfied with the Enid and Me full terms and conditions that you can find here.